Terms Of Uses


Services of the Site would be available to only in India at the sole discretion of Graphix media . Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minor, un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Graphix media  website and shall not transact on or use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may and willing to use or transact the Site, such use or transaction may be made by your legal guardian or parents on the Site. Provided that the Parent/s and/or legal guardian using and transacting the Site on behalf the minor is/are registered user/s and shall be prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited. Graphix media  reserves the right to terminate your membership and/or refuse to provide you with access to the Site if it is brought to Graphix media’s notice or if it is discovered that you are under the age of 18 years.


If You use the Website, You shall be responsible for maintaining the confidentiality of your login ID and Password and You shall be responsible for all activities that occur under your login ID and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not following this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

All Users have to register and login for placing orders on the Site. You have to keep your account and registration details correct and updated for communications related to your purchases from the Site. By agreeing to the terms and conditions, you agree to receive promotional communication and newsletters upon registration. You can also opt-out either by unsubscribing in “My Account” or by contacting the customer service.


Graphix media permits you to access and make personal use of this site and not to download (other than page caching) it, or any portion of it, except with express wrote consent of Graphix media. The permission to access or use the Site does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of Graphix media. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or Graphix media and its affiliates. You may not use any meta tags or any other “hidden text” utilizing the Site’s or Graphix media name or trademarks. Graphix media has a right to revoke the permission to use the Site with immediate effect in case of any unauthorized use.


Membership on the Website is free for buyers. Graphix media does not charge any fee for browsing and buying on the Website. Destek reserves the right to change its Fee Policy from time to time. In particular, Graphix media may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Graphix media  reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Graphix media.


All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate daily some of the commodities and fresh food prices do change daily. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order. While the price charged to customers will not change, there may be a variance between the order value and the final amount charged for products sold by weight. The exact weight of commodities, fruits or vegetables may vary slightly from what you have ordered so the price may vary to that extent


While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

Lack of authorization for any transaction/s, or

Exceeding the preset limit mutually agreed by You and between “Bank/s”, or

Any payment issues arising out of the transaction, or

The decline of transaction for any other reason/s

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Website will not facilitate transaction concerning any other form of currency concerning the purchases made on Website.

Before shipping/delivering your order to you, we may request you to provide your ID and address proof to establish the ownership of the payment instrument used by you for your purchase. This is done to provide you with a safe shopping experience.

You understand, accept and agree that the payment facility provided by Graphix media is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Graphix media Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Destek is neither acting as trustees nor acting in a fiduciary capacity concerning the Transaction or the Transaction Price.

In the event, you wish your refund to the credit/debit/bank account used to make the original payment please write to us via email or call our customer support.


All deliveries made as per your orders placed shall be subject to delivery charges as decided by Graphix media from time to time plus government taxes as applicable. Graphix media reserves the right to change its Fee Policy from time to time. Any changes in the delivery charges shall be posted on our website. Delivery will be made to the address specified by you on the order form. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If you are not at home or unavailable when we reach, we will schedule redelivery for you at an additional cost.

We will deliver your order to the main entrance of the delivery address. We always reserve the right to deliver only to the main entrance of the delivery address. We shall not be liable directly or indirectly for any special request by you to our delivery associate to deliver the order to any other place than the main entrance of the delivery address.


You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


By using and transacting on this Website, you agree to comply with all the applicable laws and its amendments including but not limited to Information and Technology Act, 2000 and the Rules made thereunder.


Fresh food forms a large part of what customers order and post-delivery, a lot depends on when and how you store and consume the products. Therefore, we are unable to accept any returns after delivery. Therefore, it is important that you check and inspect all products at the time of delivery.

Graphix media does not hold any responsibility and liability concerning the usage of the products delivered


You agree and confirm that:

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Graphix media for redelivery shall be claimed from you.

2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

3. You will provide authentic and true information in all instances where such information is requested of you. Graphix media reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and/or other affiliated websites without prior intimation whatsoever.

4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item.